Building Production Agentic AI at IBM: Architecture, Decisions, and Lessons
IBM has created a multi-agent AI system enabling employees to manage inquiries from one place. Key lessons and architectural decisions are discussed.
IBM's Technology Lifecycle Services has developed a multi-agent system from scratch, allowing employees to manage inquiries from a single interface. The importance of maintaining user identity throughout the process and the challenges of data access are highlighted, along with the difficulties of aligning independent teams.
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